ARINNA SWIMWEAR

PRE-INFORMATION FORM

Under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts  |  www.arinnaswimwear.com  |  Last updated: 01.06.2026

This Pre-Information Form (the “Form”) has been prepared within the scope of Law No. 6502 on the Protection of Consumers (the “TKHK”), the Regulation on Distance Contracts and the relevant legislation, in order to inform the Buyer before placing an order and assuming a payment obligation through the website www.arinnaswimwear.com.

The Buyer accepts that, before completing the order, the Buyer has read and understood this Pre-Information Form, the Distance Sales Contract and the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy; and that the Buyer has been clearly and comprehensibly informed about the essential characteristics of the product, the total sale price, payment, delivery, the right of withdrawal, the exceptions to the right of withdrawal, hygiene conditions, the return/examination process and the avenues for dispute applications.

1. Seller Information

2. Buyer Information

The Buyer is the person who places an order, as a member or without membership, through the website www.arinnaswimwear.com and who declares identity, contact, delivery and invoice information at the time of the order.

The name, surname/title, delivery address, invoice address, telephone number, e-mail address, order number and other order-related information concerning the Buyer are the details entered by the Buyer on the order screen and contained in the order confirmation.

The Buyer accepts that all information provided at the time of the order is accurate, current and complete. The Seller cannot be held responsible for non-delivery, delays, return of the product, additional courier costs or inability to reach the Buyer arising from incorrect, incomplete or out-of-date information being provided.

3. Essential Characteristics of the Product Subject to the Contract

The product(s) subject to the Contract are swimsuits, bikinis, bikini tops, bikini bottoms, tankinis, beachwear, swimwear, accessories and similar products offered for sale on the website www.arinnaswimwear.com.

The name, model, colour, size, quantity, fabric/content information, essential usage characteristics, sale price, total price including all taxes, any shipping/delivery cost, payment method and delivery address of the product(s) ordered by the Buyer consist of the information set out on the order summary screen, the product page, the cart/payment screen, the Pre-Information Form and the Distance Sales Contract.

The product descriptions, size chart, measurement guide, fabric/content information, care instructions, hygiene warnings and usage descriptions on the product page are an integral part of this Pre-Information Form and the Distance Sales Contract.

4. Product Images, Colour, Size and Care Information

Product images on the Website may differ to a reasonable extent from the actual colour, tone, brightness or pattern placement of the product due to screen settings, device differences, lighting, shooting angle, fabric texture, production batch and visual presentation conditions. Such reasonable differences cannot be regarded as defects unless they constitute a non-conformity with the essential characteristics of the product.

Size selection is the Buyer’s responsibility. Before placing an order, the Buyer should carefully review the product descriptions, the size chart, the measurement guide and the fit information of the product. A Buyer who wishes to receive assistance with sizing may contact Arinna Swimwear before placing an order at arinna@arinnaswimwear.com or by telephone at +90 533 917 15 29.

Colour change, shrinkage, stretching, deformation, staining, odour, fabric deterioration, stitching damage or similar conditions arising from use of the product contrary to its usage, washing, drying and care instructions are not regarded as defects.

5. Sale Price, Taxes and Additional Costs

The sale price of the product(s), including all taxes, is shown to the Buyer on the cart and payment screen before the order is completed.

Any shipping, delivery, packaging, additional service, cash-on-delivery or similar costs are shown separately before the order is completed. Additional costs not shown in advance or not expressly approved by the Buyer are not charged to the Buyer.

In the event of a technical system error, typographical error, obvious material error, grossly excessive pricing error, campaign/coupon system error or stock/price synchronisation error, the Seller may cancel the order, inform the Buyer, and refund any amount collected in accordance with the legislation.

6. Payment Information

Payment may be made by credit card, debit card or other payment methods offered on the Website.

Payment transactions are carried out through the relevant bank, card organisation or payment institution infrastructure. The Seller does not store the Buyer’s card details in its own systems.

If the payment is not approved by the bank, payment institution or security systems, the order may not be processed or may be cancelled.

In the event of unauthorised, fraudulent or unlawful use of a credit card or debit card, the Seller reserves the right to cancel the order, halt delivery, reclaim the product, notify the relevant persons and institutions, and pursue legal remedies.

In instalment payments, the number of instalments, interest, commission, bank campaign or payment plan is determined by the Buyer’s bank or payment institution. The Seller is not responsible for these matters.

7. Confirmation of the Order and Conclusion of the Contract

Before completing the order, the Buyer confirms that the Buyer has read and accepted this Pre-Information Form, the Distance Sales Contract and the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy electronically.

By clicking the button “Confirm Order”, “Pay”, “Buy” or a button with the same meaning, the Buyer accepts that the order entails a payment obligation.

The Distance Sales Contract is deemed to be concluded electronically upon the Buyer’s electronic approval of the Pre-Information Form and the Distance Sales Contract, placement of the order, and successful completion of the payment transaction.

The Seller may cancel the order or request additional verification from the Buyer in cases of payment security control, stock control, an obvious pricing error, technical error, suspicious transaction, fraudulent transaction, misuse of a campaign/discount code, or an obvious error in the address or order information. Any amount collected is refunded to the Buyer in accordance with the legislation.

8. Delivery Information

The product(s) are dispatched to the delivery address notified by the Buyer at the time of the order.

The Seller is obliged to effect delivery within the period it has undertaken, calculated from the date the Buyer’s order reaches it. Except for products prepared in line with the consumer’s request or personal needs, the delivery period in sales of goods may not, in any event, exceed 30 days.

For delivery to be carried out, the Buyer’s address, telephone and contact information must be accurate and complete. Reasonable additional courier, return, storage and re-shipping costs arising from an incorrect/incomplete address, absence at the address during delivery, inability to reach the courier officer, failure to collect an undelivered shipment from the courier branch in time, or similar reasons attributable to the Buyer, may be borne by the Buyer.

The Seller is liable, within the scope of the legislation, for loss and damage occurring until the product is delivered to the Buyer or to the third party designated by the Buyer. However, if the Buyer requests that the shipment be made through a carrier other than the one designated by the Seller, the Seller is not liable for loss, damage and delays that may arise after the product is delivered to the relevant carrier.

If, at the time of delivery, there is a visible tear, crushing, wetting, opening, deficiency, damage or suspicion of a wrong product in the packaging, the Buyer should, if possible, have a report drawn up by the courier officer and immediately notify the Seller. Failure to draw up a report does not remove the Buyer’s mandatory statutory rights; however, it may be taken into account in proving whether obvious transport damage existed at the time of delivery.

9. Right of Withdrawal

For products in respect of which the Buyer acts in the capacity of a consumer and which do not fall within the exception to the right of withdrawal, the Buyer has the right to withdraw from the contract within 14 days from the date the product is received, without giving any reason and without paying any penalty.

The withdrawal period begins, in contracts concerning the delivery of goods, on the day the Buyer or the third party designated by the Buyer receives the product. For products that are the subject of a single order but delivered separately, the day on which the last product is received is taken as the basis.

The Buyer may also exercise the right of withdrawal before the product is delivered.

To exercise the right of withdrawal, the withdrawal notice must be directed to the Seller in writing or by durable medium within the 14-day period.

The withdrawal notice may be made to arinna@arinnaswimwear.com. For information, the telephone number +90 533 917 15 29 may be used. The burden of proving that the right of withdrawal has been exercised rests with the Buyer.

10. Cases Where the Right of Withdrawal May Not Be Exercised – Health and Hygiene Exception

Pursuant to the Regulation on Distance Contracts, the right of withdrawal may not be exercised in contracts concerning goods whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable in terms of health and hygiene.

Swimsuits, bikinis, bikini tops, bikini bottoms, tankinis, swimwear, lined beachwear, beach/swimming products that come into direct contact with the body and similar products offered for sale by Arinna Swimwear are products with a high degree of health and hygiene sensitivity.

In this context, the right of withdrawal may not be exercised, and returns and exchanges are not accepted, in the following cases:

• the product’s hygiene strip, inner protective label, security tape, seal, protective package, packaging or similar protective element has been opened, removed, taken off, torn or damaged;
• the product has been tried on, used, has come into direct contact with the skin, washed, dried, ironed, stained, has absorbed odours, or has been deformed;
• the product bears perfume, deodorant, make-up, cosmetics, sunscreen, tanning oil, soap, detergent, chlorine, salt, sand, sweat, stains or similar usage/hygiene traces;
• the product’s original label, packaging, accessory, complementary part, or — for products sold as a set — any of the set parts is missing;
• the product has lost its hygienic and physical quality suitable for resale.

Withdrawal requests for products whose hygiene strip and protective elements have not been removed, that have not been used or washed, that still bear their labels, are in their original packaging and are suitable for resale, are assessed following a suitability check carried out after the product reaches the Seller.

If, as a result of the suitability check, the product is found not to meet the conditions of hygiene, packaging, label, accessory, set integrity or suitability for resale, the return is not accepted. In such case, the product may be returned to the Buyer.

This article does not remove the statutory rights relating to defective or faulty products. Where the product bears a defect existing at the time of delivery, the Buyer’s optional rights under the TKHK are reserved.

11. Return, Examination and Shipping Process

A Buyer who wishes to make a return request within the scope of the right of withdrawal, or to initiate a defective/faulty-product examination, must contact Arinna Swimwear before sending the product. Communication channels: arinna@arinnaswimwear.com and +90 533 917 15 29.

Before sending a return, defective-product or examination shipment, the Buyer should obtain from the Seller the process guidance, the return/examination procedure and information about the contracted courier company to be used.

The courier company, shipping code and shipping instructions notified by the Seller for the return/examination process must be used. In eligible returns made using the carrier and shipping instructions notified by the Seller, the consumer is not held responsible for the return costs within the framework of the legislation.

Where the Seller has not notified any carrier, no charge relating to the return cost is requested from the Buyer.

If the Buyer uses a carrier other than the one notified by the Seller, ships without obtaining a return code, ships with an incomplete/incorrect address, or fails to comply with the shipping instructions, the Buyer may be responsible for any delay, loss, damage, delivery to a wrong address and additional charges that may arise. In such case, the Seller’s refund obligation is fulfilled in accordance with the legislation upon the product reaching the Seller and the assessment of its compliance with the withdrawal/return conditions.

Return / defective-product / examination shipping address: ARİNNA GİYİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Adnan Kahveci Mah. Yavuz Sultan Selim Blv. Perla Vista Sitesi No: 1B İç Kapı No: 16 Beylikdüzü / İSTANBUL.

12. Return Eligibility Check

The creation of a return request does not mean that the return is automatically accepted.

After the product reaches the Seller, it is examined against the following criteria:

• that the product has not been used;
• that the product has not been washed;
• that the product is free of stains, odours and damage;
• that the hygiene strip, protective tape, seal, package, packaging or similar protective elements have not been opened, removed or damaged;
• that the original labels are still attached;
• that it has been sent together with its original packaging, accessories and complementary parts;
• for products sold as a set, that the integrity of the set has been preserved;
• that the product is in a hygienic and physical condition suitable for resale.

Products that do not meet these conditions will not be accepted for return. The Buyer may be informed of products whose return is not accepted by e-mail, telephone or durable medium.

Products whose return is not accepted may be sent back to the Buyer. The reasonable re-shipping costs that may arise in this process may be requested from the Buyer, without prejudice to the consumer’s mandatory statutory rights.

13. Refunds

For products for which the right of withdrawal has been validly exercised and which are found to comply with the return conditions, the Seller refunds the payments collected — including, where applicable, the costs of delivering the product to the Buyer — in accordance with the legislation, within 14 days from the date the product subject to withdrawal is delivered to the carrier notified by the Seller.

If the Buyer returns the product through a carrier other than the one notified by the Seller, this period begins on the date the product reaches the Seller.

Refunds are made in a manner consistent with the payment instrument used by the Buyer at the time of purchase and without imposing any cost or obligation on the Buyer.

The time for refunds made by credit card, debit card or other payment methods to be reflected in the Buyer’s account may vary depending on the bank, card organisation or payment institution. The Seller is not responsible for delays arising from the bank, card organisation or payment institution.

No refund is made for products found not to comply with the return conditions.

14. Exchange Policy

Arinna Swimwear does not carry out size, colour or model exchanges.

Before placing an order, the Buyer must carefully review the product descriptions, the size chart, the measurement guide, the product images, the fabric/fit/model information and the care instructions.

For eligible products, the process is carried out as a return and refund within the scope of the right of withdrawal, rather than as an exchange. A Buyer who wishes to purchase a new product must place a separate new order.

No exchange is made for products within the scope of the hygiene exception or that do not meet the return conditions.

This article does not remove the statutory optional rights relating to defective or faulty products.

15. Defective or Faulty Products

The hygiene-based exception to the right of withdrawal does not remove the Buyer’s statutory rights where the product is delivered defective or faulty.

If the Buyer believes that the product has a manufacturing defect, deficiency, tear, stitching error, printing error, that the wrong product was sent, or that it has any other defect existing at the time of delivery, the Buyer must apply to the Seller without using the product, without washing it, and, if possible, without removing the hygiene strip/protective elements.

Defective- or faulty-product notifications may be made to arinna@arinnaswimwear.com. For information, the telephone number +90 533 917 15 29 may be used.

In a defective-product application, the order number, name-surname and contact information, product name/model/size, description of the defect, photograph/video showing the defect, the date the product was received, packaging and courier-parcel images and, if available, the courier damage report may be requested.

The Seller has the right to examine the product subject to a defective-product claim. During the examination, the hygiene strip, label, packaging, usage/washing traces, odour/stain/deformation status, whether the product was used in accordance with the care instructions, the delivery packaging and the condition of the product at the time of delivery are taken into account.

If a manufacturing defect is found in the product, the Buyer may exercise the optional rights under the legislation. These rights include withdrawal from the contract, requesting a price reduction proportionate to the defect, requesting free repair or, where possible, requesting replacement with a defect-free equivalent.

For defective products, the return-shipping costs are not charged to the Buyer.

The following are not regarded as defects: washing, drying, ironing or cleaning of the product contrary to the usage instructions; contact with chlorine, salt, sunscreen, tanning oil, perfume, deodorant, make-up, cosmetics, detergent, soap or chemical substances; deformation caused by friction, sharp/piercing elements, jewellery, bags, zippers or external factors; removal of the hygiene strip; direct contact with the skin; reasonable colour change arising from ordinary use/washing; incompatibilities arising from size preference even though the product complies with the size chart on the product page; and reasonable differences in colour tone arising from the screen/lighting/photograph.

16. Commercial and Professional Purchases

Persons who act for commercial or professional purposes, request a corporate invoice, make bulk purchases for resale purposes, place orders in the capacity of a merchant/tradesperson, or acquire the product within the scope of their professional/commercial activity are not regarded as consumers.

For Buyers who do not have consumer status, the right of withdrawal specific to the TKHK and the protective provisions specific to consumers do not apply. In sales made to such persons, the Turkish Code of Obligations, the Turkish Commercial Code and the relevant general provisions apply.

The Seller reserves the right not to accept the order, to cancel it, or to request additional verification in cases such as bulk purchases falling outside ordinary consumer use, suspicion of resale, misuse of a campaign/discount code, exploitation of a technical loophole or pricing error, suspicious payment, false/incomplete information, or the use of multiple accounts by the same or connected persons.

17. Campaigns, Coupons and Promotions

Campaigns, coupons, discount codes, promotions, gift products, free shipping or similar advantages offered by the Seller are limited to the conditions of the relevant campaign.

If campaigns or discount codes are used through a system error, technical loophole, unauthorised sharing, breach of usage conditions or misuse, the Seller may cancel the order, revoke the advantage, or terminate the transaction by refunding any amount collected in accordance with the legislation.

Campaigns may be limited to stocks. In the event that a campaign sale cannot be made due to the end of the campaign, depletion of stock or a technical error, the Seller’s obligations arising from legislation are reserved.

18. Submission of Complaints and Requests

The Buyer may submit requests/complaints regarding the order, delivery, product, right of withdrawal, return, defective product, examination and other matters to the Seller through the following channels:

• E-mail: arinna@arinnaswimwear.com
• Telephone / Customer Service: +90 533 917 15 29
• Website: www.arinnaswimwear.com
• Address: Adnan Kahveci Mah. Yavuz Sultan Selim Blv. Perla Vista Sitesi No: 1B İç Kapı No: 16 Beylikdüzü / İSTANBUL
• Working Hours: Monday – Friday, 11:00 – 16:00

The telephone line allocated by the Seller is used in accordance with the legislation, in a manner that does not include a tariff higher than the ordinary fee tariff.

19. Resolution of Disputes

This Pre-Information Form, the Distance Sales Contract and the related consumer transactions are governed by Turkish law.

In disputes arising from transactions carried out in the capacity of a consumer, the Provincial/District Consumer Arbitration Committees have jurisdiction within the monetary limits set out in the legislation in force.

For consumer disputes with a value below TRY 186,000 for the year 2026, application may be made to the Provincial or District Consumer Arbitration Committees.

For disputes of TRY 186,000 and above, application cannot be made to the consumer arbitration committees. For such disputes, without prejudice to the mandatory-mediation provisions under Article 73/A of the TKHK, the Consumer Courts have jurisdiction; in places where there is no Consumer Court, the Civil Courts of First Instance, acting in the capacity of a Consumer Court, have jurisdiction.

The consumer may, to the extent permitted by legislation, apply to the competent Consumer Arbitration Committee or to the competent/authorised court at the consumer’s place of residence or the place where the consumer transaction was carried out.

20. Protection of Personal Data

The Seller processes the Buyer’s personal data within the scope of Law No. 6698 on the Protection of Personal Data, the relevant secondary legislation and the Privacy Notice published on the Website.

Personal data may be processed for the purposes of carrying out membership and order processes, effecting the sale of products, receiving payment, carrying out invoice/e-archive/e-invoice processes, product delivery, courier/logistics operations, return/exchange/defective-product examination processes, customer relations, request and complaint management, fulfilment of legal obligations, proof of disputes, information security and conduct of commercial activities.

In this context, personal data may be shared, relying on the relevant legal bases, with banks, payment institutions, courier/logistics companies, e-invoice/e-archive service providers, IT, software, hosting, security, customer support, accounting, finance, audit and legal service providers, and with competent public authorities and institutions.

The sending of commercial electronic messages is subject to separate consent to be obtained in accordance with the relevant legislation. The Buyer may withdraw commercial electronic message consent at any time.

21. Relationship of the Pre-Information Form with the Distance Sales Contract and the Policy

This Pre-Information Form is an integral part of the Distance Sales Contract and the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy.

Before completing the order, the Buyer declares that the Buyer has read, understood and accepted the Pre-Information Form, the Distance Sales Contract, the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy, and the size, measurement, care, hygiene and product descriptions on the product page.

These texts are interpreted together. In the event of any conflict, and without prejudice to the consumer’s rights arising from mandatory legislation, the Pre-Information Form, the Distance Sales Contract and the product-specific descriptions approved by the Buyer on the order date are taken as the basis.

22. Electronic Approval and Evidence

The Buyer cannot complete the order without reading and approving this Pre-Information Form electronically.

Electronic records evidencing that the Buyer has approved the Pre-Information Form, the Distance Sales Contract and the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy may be retained in accordance with the legislation, together with the date, time, IP address, user account/e-mail, order number, product code/SKU, price, shipping information, contract/form version and approval records.

The Seller’s electronic records, order records, payment records, courier delivery records, e-mail correspondence, return/examination records, system logs and customer service records may be used as evidence in the event of a dispute. This provision cannot be interpreted in a manner that removes the Buyer’s rights arising from mandatory legislation or the right to submit counter-evidence.

23. Buyer’s Acknowledgement

Before completing the order, the Buyer declares that the Buyer has been clearly informed of, and accepts, the following matters:

• the essential characteristics of the product(s);
• the total sale price including all taxes;
• any shipping and additional costs;
• the payment method;
• the delivery conditions;
• the right of withdrawal;
• the health and hygiene exceptions in which the right of withdrawal may not be exercised;
• the return and examination process;
• that no exchange is carried out;
• that statutory rights are reserved for defective products;
• that Arinna Swimwear must be contacted before sending a return/examination shipment;
• the essential information regarding the processing of personal data;
• the avenues for dispute applications;
• that the order entails a payment obligation.

By approving the order electronically, the Buyer is deemed to have accepted this Pre-Information Form.

Annex-1 – Checkboxes on the Payment Screen

It is recommended that the following checkboxes be displayed as separate, empty boxes at the payment step:

☐  I have read and accept the Pre-Information Form.

☐  I have read and accept the Distance Sales Contract.

☐  I have read and accept the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy.

ARINNA SWIMWEAR

DISTANCE SALES CONTRACT

Under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts  |  www.arinnaswimwear.com  |  Last updated: 01.06.2026

This Distance Sales Contract (the “Contract”) is concluded electronically between the Seller and the Buyer, whose details are set out below, within the framework of Law No. 6502 on the Protection of Consumers (the “TKHK”), the Regulation on Distance Contracts and the relevant legislation.

The Buyer declares that, prior to completing the order, the Buyer has read, understood and accepted the Pre-Information Form and this Contract; that the Buyer has been informed that the order entails a payment obligation; and, in particular, that the Buyer has expressly learned, understood and accepted the cases in which the right of withdrawal may not be exercised for products with health and hygiene sensitivity such as swimsuits, bikinis and similar products.

Article 1 – Parties

1.1. Seller

1.2. Buyer

The Buyer is the natural or legal person who places an order through the website www.arinnaswimwear.com, as a member or without membership, and who provides identity, contact, invoice and delivery information at the time of the order.

The Buyer’s name, surname/title, delivery address, invoice address, telephone number, e-mail address and other order-related information are the details set out on the order screen and in the order confirmation. The Buyer accepts that this information is accurate, current and complete. The Seller cannot be held responsible for delays, additional costs, non-delivery and similar consequences arising from incorrect, incomplete or out-of-date information.

Article 2 – Definitions

Buyer: the person who places a product order through the Website;

Seller: ARİNNA GİYİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ;

Website: the website at www.arinnaswimwear.com;

Product: swimsuits, bikinis, beachwear, accessories and other products offered for sale through the Website;

Pre-Information Form: the form submitted for the Buyer’s electronic approval prior to order confirmation, containing the product, price, delivery, right of withdrawal, exceptions to the right of withdrawal and other mandatory information;

Durable Medium: e-mail, SMS, user account, PDF, electronic record or similar tools that enable the Buyer to review the transmitted information for a reasonable period;

Legislation: the TKHK, the Regulation on Distance Contracts, the Turkish Code of Obligations, the Turkish Commercial Code, the KVKK and the relevant secondary legislation.

Article 3 – Subject of the Contract

The subject of this Contract is the determination of the rights and obligations of the parties regarding the sale and delivery of the Product(s) ordered electronically by the Buyer through the Website, whose characteristics, type, quantity, size, colour, sale price, delivery information, payment method and, where applicable, shipping cost are stated on the order summary screen, in the Pre-Information Form and in the order confirmation.

The essential characteristics of the products, the sale price, the total price including all taxes, the delivery cost, the payment method, the right of withdrawal, the exceptions to the right of withdrawal and other mandatory information are shown to the Buyer before the order is completed. The Buyer is obliged to check this information before confirming the order.

Article 4 – Pre-Information and Approval

4.1. The Buyer accepts that, before completing the order, the Buyer has read and approved the Pre-Information Form and this Contract electronically.

4.2. The Buyer accepts that, immediately before assuming a payment obligation, the Buyer has been clearly and comprehensibly informed about the essential characteristics of the product, the total sale price including all taxes, any delivery/shipping cost, the payment method, the right of withdrawal and the exceptions to the right of withdrawal.

4.3. By clicking the button “Confirm Order”, “Pay”, “Buy” or a button with the same meaning, the Buyer accepts that the order entails a payment obligation.

4.4. The Seller may retain electronic records relating to pre-information, contract approval, order, payment, delivery, withdrawal, return and dispute processes for the period prescribed by legislation. In this context, the order date, time, IP address, user account/e-mail, product SKU/code, price, shipping cost, contract version, pre-information approval and withdrawal-exception approval may be recorded.

Article 5 – Conclusion of the Contract

5.1. This Contract is deemed to be concluded electronically upon the Buyer’s electronic approval of the Pre-Information Form and the Contract, placement of the order, and successful completion of the payment transaction.

5.2. The automatic notification e-mail confirming that the order has reached the Seller’s system indicates that the order information has been received. The Seller may cancel the order or request additional verification from the Buyer in cases of payment security control, stock control, an obvious pricing error, technical error, suspicious transaction, fraudulent transaction, misuse of a campaign/discount code, or an obvious error in the address or order information.

5.3. If the Seller cancels the order due to an obvious material error, technical pricing error, stock-record error, suspicion of fraudulent transaction, payment security risk or a deficiency in the Buyer’s information, the Buyer is informed within a reasonable period. Any amount collected is refunded to the Buyer in accordance with the legislation.

5.4. After the contract is concluded, the Seller does not send a product different from the ordered product without the Buyer’s express approval. If the product cannot be supplied or performance becomes impossible, the Seller informs the Buyer in writing or by durable medium and refunds any amount collected in accordance with the legislation. The unavailability of the goods in stock cannot, on its own, be interpreted as meaning that performance has become impossible.

Article 6 – Product Information, Price and Images

6.1. The type, kind, model, colour, size, quantity, sale price, total price including all taxes, payment method, delivery address and, where applicable, shipping cost of the Product subject to the Contract are shown on the order summary screen and in the Pre-Information Form.

6.2. Product images on the Website may differ to a reasonable extent due to screen settings, lighting, shooting angle, device differences, production batch and fabric texture. Such reasonable differences in colour tone, brightness, pattern placement and appearance cannot be regarded as defects unless they constitute a non-conformity with the essential characteristics of the product.

6.3. Size selection is the Buyer’s responsibility. The size chart, fit descriptions, fabric content and usage and care instructions on the product page are an integral part of the Contract. Where the product complies with the size chart and measurements stated on the product page, incompatibilities arising from the Buyer’s size preference are not regarded as defects.

6.4. The Seller reserves the right to cancel the order, inform the Buyer and refund any amount collected in the event of a technical system error, typographical error, obvious material error or grossly excessive pricing error.

Article 7 – Payment

7.1. Payment may be made by credit card, debit card or other payment methods offered on the Website.

7.2. Payment transactions are carried out through the relevant payment institution/bank infrastructure. The Seller does not store the Buyer’s credit card or debit card details in its own systems.

7.3. If the payment is not approved by the bank, payment institution or security systems, the order may not be processed or may be cancelled.

7.4. In the event of unauthorised, unlawful or fraudulent use of a credit card or debit card, the Seller reserves the right to cancel the order, halt delivery, reclaim the product, notify the relevant persons/institutions and pursue legal remedies.

7.5. In instalment payments, the number of instalments, interest, commission, bank campaign or payment plan is determined by the Buyer’s bank/payment institution. The Seller is not responsible for these matters.

Article 8 – Delivery

8.1. The Product(s) are delivered to the delivery address notified by the Buyer at the time of the order, through the Seller’s contracted courier/logistics company.

8.2. The Seller is obliged to effect delivery within the period it has undertaken, calculated from the date the Buyer’s order reaches it. Except for products prepared in line with the consumer’s request or personal needs, the delivery period in sales of goods may not, in any event, exceed 30 days.

8.3. For delivery to be carried out, the Buyer’s address, telephone and contact information must be accurate and complete. Reasonable additional courier, return, storage and re-shipping costs arising from an incorrect/incomplete address, absence at the address during delivery, inability to reach the courier officer, failure to collect an undelivered shipment from the courier branch in time, or similar reasons attributable to the Buyer, may be borne by the Buyer.

8.4. The Seller is liable, within the scope of the legislation, for loss and damage occurring until the product is delivered to the Buyer or to the third party designated by the Buyer. However, if the Buyer requests that the shipment be made through a carrier other than the one designated by the Seller, the Seller is not liable for loss, damage and delays that may arise after the product is delivered to the relevant carrier.

8.5. If, at the time of delivery, there is a visible tear, crushing, wetting, opening, deficiency, damage or suspicion of a wrong product in the packaging, the Buyer should, if possible, have a report drawn up by the courier officer and immediately notify the Seller. Failure to draw up a report does not remove the Buyer’s mandatory statutory rights; however, it may be taken into account in proving whether obvious transport damage existed at the time of delivery.

8.6. Where delivery is made to a person present at the address notified by the Buyer, other than the Buyer, the Seller cannot be held liable on the ground that delivery was made to the notified address.

Article 9 – Shipping, Return Carrier and Return Code

9.1. Before sending a withdrawal, return, defective-product or examination shipment, the Buyer must contact the Seller via arinna@arinnaswimwear.com or by telephone at +90 533 917 15 29. Within the scope of the application, the Seller notifies the Buyer of the contracted courier company to be used for the return/examination process, any shipping code and the shipping instructions.

9.2. In cases where the Buyer is able to exercise the right of withdrawal, if the product is returned in accordance with the carrier and shipping instructions notified by the Seller, the Buyer is not held responsible for the return shipping cost within the framework of the legislation.

9.3. Where the Seller has not notified any carrier or shipping method for the return, no charge relating to the return cost is requested from the Buyer. If the notified carrier does not have a branch in the Buyer’s location, the Seller arranges for the product to be collected from the Buyer without requesting any additional cost, or notifies an alternative shipping method.

9.4. If the Buyer ships through a carrier other than the one notified by the Seller, sends the product without obtaining a shipping code, uses an incomplete/incorrect address, or fails to comply with the shipping instructions, the responsibility for any delay, loss, damage, delivery to a wrong address and tracking that may arise until the shipment reaches the Seller may rest with the Buyer. In such case, the Seller’s return obligation is fulfilled in accordance with the legislation upon the product reaching the Seller and the assessment of its compliance with the withdrawal/return conditions.

9.5. The return, defective-product or examination shipping address is the same as the Seller’s address: ARİNNA GİYİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Adnan Kahveci Mah. Yavuz Sultan Selim Blv. Perla Vista Sitesi No: 1B İç Kapı No: 16 Beylikdüzü / İSTANBUL.

Article 10 – Right of Withdrawal

10.1. For products in respect of which the Buyer acts in the capacity of a consumer and which do not fall within the exception to the right of withdrawal, the Buyer has the right to withdraw from the Contract within 14 days from the date the product is received, without giving any reason and without paying any penalty.

10.2. The withdrawal period begins, in contracts concerning the delivery of goods, on the day the Buyer or the third party designated by the Buyer receives the product. For products that are the subject of a single order but delivered separately, the day on which the last product is received is taken as the basis.

10.3. To exercise the right of withdrawal within the period, the Buyer must direct the withdrawal declaration to the Seller in writing or by durable medium. The Buyer may send the withdrawal declaration to arinna@arinnaswimwear.com or, if provided on the Website, use the return/withdrawal application field.

10.4. It is sufficient for the withdrawal notice to be directed to the Seller within the period. The burden of proving that the right of withdrawal has been exercised rests with the Buyer.

10.5. The Seller refunds the payments collected — including, where applicable, the costs of delivering the product to the Buyer — in accordance with the legislation, within 14 days from the date the product subject to withdrawal is delivered to the carrier notified by the Seller. If the Buyer returns the product through a carrier other than the one notified by the Seller, this period begins on the date the product reaches the Seller.

10.6. Refunds are made in a manner consistent with the payment instrument used by the Buyer at the time of purchase and without imposing any cost or obligation on the Buyer. The Seller is not responsible for delays arising from the bank, payment institution or card organisation.

10.7. Where the Seller has not made an offer to collect the product itself, the Buyer is obliged to return the product to the Seller or to the person authorised by the Seller within 14 days from the date the Buyer directs the notice of exercise of the right of withdrawal.

Article 11 – Cases Where the Right of Withdrawal May Not Be Exercised – Health and Hygiene Exception

11.1. Pursuant to the provisions of the Regulation on Distance Contracts concerning exceptions to the right of withdrawal, the right of withdrawal may not be exercised in contracts concerning goods whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable in terms of health and hygiene.

11.2. In this context, for products with health and hygiene sensitivity such as swimsuits, bikinis, pareo bottoms, lined beachwear, beach/swimming products that come into direct contact with the body and similar products, the right of withdrawal may not be exercised if, after delivery, the hygiene strip, inner protective label, security tape, seal, protective package, packaging or similar protective elements have been opened, removed or damaged, or if the product has been tried on in direct contact with the skin, used, washed, or bears odour, perfume, deodorant, soap, detergent, sunscreen, tanning oil, make-up, cosmetics, chlorine, salt, sand, stains or similar usage/hygiene traces.

11.3. The Buyer declares that, before completing the order, the Buyer was clearly informed of the cases in which the right of withdrawal would be lost for products with health/hygiene sensitivity such as swimsuits and bikinis, and that the Buyer separately accepts this matter.

11.4. It is the Seller’s right not to accept the return of products whose hygiene strip, inner protective label, security tape, seal, protective package or packaging has been opened, or which bear usage, washing, odour, stain, deformation or hygiene risk. Products sent in this manner may be returned to the Buyer following examination. The reasonable re-shipping costs that may arise in this process may be requested from the Buyer, without prejudice to the consumer’s mandatory statutory rights.

11.5. This article does not remove the Buyer’s mandatory statutory rights arising from defective goods. Where the product bears a defect existing at the time of delivery, the Buyer’s optional rights under the TKHK are reserved.

Article 12 – Defective Products, Wrong Products and Incomplete Delivery

12.1. If the Buyer believes that the received product is defective, the wrong product, an incomplete product, or has obvious transport damage, the Buyer must notify the Seller within a reasonable period. It is recommended that notifications be made to arinna@arinnaswimwear.com together with the order number, product photograph/video, packaging image and a description.

12.2. Late notification by the Buyer may be taken into account in the assessment to the extent that it makes it difficult to determine whether the defect existed at the time of delivery. This provision cannot be interpreted in a manner that limits the Buyer’s mandatory rights under the TKHK or the limitation provisions.

12.3. In a claim of a defective product, the Seller has the right to examine the product after it reaches the Seller. During the examination, the hygiene strip, label, packaging, usage/washing traces, odour/stain/deformation status, whether the product was used in accordance with the care instructions, the delivery packaging and the condition of the product at the time of delivery are taken into account.

12.4. If a manufacturing defect is found in the product, the Buyer may exercise the optional rights under the legislation. These rights include claims for a refund, a price reduction proportionate to the defect, free repair or, where possible, replacement with a defect-free equivalent.

12.5. The following are not regarded as defects: washing, drying, ironing or cleaning of the product contrary to the usage instructions; contact with chlorine, salt, sunscreen, tanning oil, perfume, deodorant, make-up, cosmetics, detergent, soap or chemical substances; deformation caused by friction, sharp/piercing elements, jewellery, bags, zippers or external factors; removal of the hygiene strip; direct contact with the skin; reasonable colour change arising from ordinary use/washing; incompatibilities arising from size preference even though the product complies with the size chart on the product page; and reasonable differences in colour tone arising from the screen/lighting/photograph.

12.6. For products falling within the hygiene exception other than defective products, withdrawal/return requests are not accepted. However, at its commercial discretion and without prejudice to its obligations arising from legislation, the Seller may offer an exchange or a customer-satisfaction solution. Such exceptional applications do not create a continuing or general obligation for the Seller.

Article 13 – Commercial and Professional Purchases

13.1. Persons who act for commercial or professional purposes, request a corporate invoice, make bulk purchases for resale purposes, place orders in the capacity of a merchant/tradesperson, or acquire the product within the scope of their professional/commercial activity are not regarded as consumers.

13.2. For Buyers who do not have consumer status, the right of withdrawal specific to the TKHK and the protective provisions specific to consumers do not apply. In sales made to such persons, the Turkish Code of Obligations, the Turkish Commercial Code and the relevant general provisions apply.

13.3. The Seller reserves the right not to accept the order, to cancel it, or to request additional verification in cases such as bulk purchases falling outside ordinary consumer use, suspicion of resale, misuse of a campaign/discount code, exploitation of a technical loophole or pricing error, suspicious payment, false/incomplete information, or the use of multiple accounts by the same or connected persons.

Article 14 – Campaigns, Discounts and Misuse

14.1. Campaigns, coupons, discount codes, promotions, gift products, free shipping or similar advantages offered by the Seller are limited to the conditions of the relevant campaign.

14.2. If campaigns or discount codes are used through a system error, technical loophole, unauthorised sharing, breach of usage conditions or misuse, the Seller may cancel the order, revoke the advantage, or terminate the transaction by refunding any amount collected in accordance with the legislation.

14.3. Campaigns may be limited to stocks. In the event that a campaign sale cannot be made due to the end of the campaign, depletion of stock or a technical error, the Seller’s obligations arising from legislation are reserved.

Article 15 – Force Majeure

15.1. Natural disasters, fire, flood, earthquake, epidemic, war, terrorism, strikes, lockouts, decisions of official authorities, import/export restrictions, supply chain interruptions, infrastructure/electricity/internet outages, courier and logistics disruptions, cyberattacks and similar circumstances that develop beyond the parties’ control, are unforeseeable, and partially or wholly prevent the parties from performing their obligations, are deemed force majeure.

15.2. If delivery or performance of the contractual obligation is delayed due to force majeure, the Seller informs the Buyer within a reasonable period. If force majeure renders performance impossible, the cancellation/refund process is carried out in accordance with the legislation.

Article 16 – Protection of Personal Data

16.1. The Seller processes the Buyer’s personal data within the scope of Law No. 6698 on the Protection of Personal Data, the relevant secondary legislation and the Privacy Notice published on the Website.

16.2. Personal data may be processed for the purposes of carrying out membership and order processes, effecting the sale of products, receiving payment, carrying out invoice/e-archive/e-invoice processes, product delivery, courier/logistics operations, return/exchange/defective-product examination processes, customer relations, request and complaint management, fulfilment of legal obligations, proof of disputes, information security and conduct of commercial activities.

16.3. In this context, personal data may be shared, relying on the relevant legal bases, with banks, payment institutions, courier/logistics companies, e-invoice/e-archive service providers, IT, software, hosting, security, customer support, accounting, finance, audit and legal service providers, and with competent public authorities and institutions.

16.4. The sending of commercial electronic messages is subject to separate consent to be obtained in accordance with the relevant legislation. The Buyer may withdraw commercial electronic message consent at any time.

16.5. The Buyer may exercise the application rights under the KVKK in accordance with the Privacy Notice and the application procedure published on the Website.

Article 17 – Intellectual Property and Use of the Website

17.1. All trademarks, logos, designs, product images, photographs, texts, graphics, software, interfaces, collection names, product descriptions and all other content on the Website belong to the Seller or its licensors.

17.2. The Buyer may not copy, reproduce, publish, use for commercial purposes or transfer to third parties the content of the Website without the Seller’s written permission.

17.3. Misuse of the Website, interference with its technical infrastructure, creation of fake accounts, fraudulent transactions, misuse of the campaign/coupon system or actions that harm the Seller’s commercial reputation are unlawful. The Seller reserves the right to pursue legal remedies in such cases.

Article 18 – Communication and Notifications

18.1. Notifications under the Contract may be made through the e-mail address, telephone number, user account, SMS, courier notification or other electronic means in the nature of a durable medium notified by the Buyer at the time of the order.

18.2. The Buyer is responsible for ensuring that the contact information is accurate and current. The Seller is not responsible for the non-receipt of notifications due to the Buyer providing incorrect, incomplete or out-of-date contact information.

18.3. The Buyer may submit requests and complaints regarding the purchased products and services to the Seller through the following channels:

• E-mail: arinna@arinnaswimwear.com
• Telephone / Customer Service: +90 533 917 15 29
• Website: www.arinnaswimwear.com
• Working Hours: Monday – Friday, 11:00 – 16:00

18.4. The telephone line allocated by the Seller is used in accordance with the legislation, in a manner that does not include a tariff higher than the ordinary fee tariff.

Article 19 – Resolution of Disputes

19.1. This Contract is governed by Turkish law.

19.2. In disputes arising from transactions carried out in the capacity of a consumer, the Provincial/District Consumer Arbitration Committees have jurisdiction within the monetary limits set out in the legislation in force.

19.3. For consumer disputes with a value below TRY 186,000 for the year 2026, application may be made to the Provincial or District Consumer Arbitration Committees.

19.4. For disputes of TRY 186,000 and above, application cannot be made to the consumer arbitration committees. For such disputes, without prejudice to the mandatory-mediation provisions under Article 73/A of the TKHK, the Consumer Courts have jurisdiction; in places where there is no Consumer Court, the Civil Courts of First Instance, acting in the capacity of a Consumer Court, have jurisdiction.

19.5. The consumer may, to the extent permitted by legislation, apply to the competent Consumer Arbitration Committee or to the competent/authorised court at the consumer’s place of residence or the place where the consumer transaction was carried out.

19.6. In disputes arising from commercial/professional buyers who do not have consumer status, the general rules of jurisdiction and venue apply. If the parties are merchants, the Istanbul Courts and Enforcement Offices may be accepted as having jurisdiction.

Article 20 – Evidential Agreement and Electronic Records

20.1. The parties accept that, in disputes that may arise from this Contract, the Seller’s commercial books, electronic records, system logs, order records, payment records, e-mail records, courier delivery records, return/examination records, customer service records and Website records may be used as evidence within the meaning of the Code of Civil Procedure (HMK).

20.2. This provision cannot be interpreted in a manner that removes the consumer’s rights arising from mandatory legislation or the right to submit counter-evidence.

Article 21 – Final Provisions

21.1. This Contract enters into force upon the Buyer’s electronic approval of the Pre-Information Form and the Contract, placement of the order, and successful completion of the payment transaction.

21.2. A copy of the Contract may be sent to the e-mail address notified by the Buyer together with the order confirmation, and/or made accessible in the Buyer’s account.

21.3. In matters not regulated in this Contract, the provisions of the TKHK, the Regulation on Distance Contracts, the Turkish Code of Obligations, the Turkish Commercial Code and other relevant legislation apply.

21.4. The Seller may update the terms of the Contract due to legal compliance, operational requirements or changes in commercial policy. The updated contract terms apply to orders placed after the date of publication. Previous orders are subject to the contract provisions approved on the order date.

21.5. The invalidity, unenforceability or nullity of any provision of this Contract does not affect the validity of the other provisions. A provision deemed invalid is, to the extent possible, interpreted in line with the valid provision closest to the economic and legal purpose of the parties.

Seller: ARİNNA GİYİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ

Buyer: the person notified at the time of the order

Contract Date: the date the order is completed electronically

Last Updated: 01.06.2026

Annex-1 – Checkboxes on the Payment Screen

Displaying the following checkboxes as separate, empty boxes at the payment step enhances the evidential strength regarding pre-information and the hygiene exception:

☐  I have read and accept the Pre-Information Form.

☐  I have read and accept the Distance Sales Contract.

☐  I have read and accept the Arinna Swimwear Return, Exchange and Right of Withdrawal Policy.

☐  I accept that my order entails a payment obligation.

☐  I accept that, for products with health/hygiene sensitivity such as swimsuits and bikinis, I will not be able to exercise my right of withdrawal if the hygiene strip, protective label, security tape, seal, protective package or packaging has been opened, the product has been used, has come into direct contact with the skin, has been washed or has lost its hygienic quality. I am aware that my statutory rights relating to defective or faulty products are reserved.